Recently, an electrical Ninghai export to Japan a number of value of nearly $ 40,000 coffee mixer will be returned. Ninghai Inspection and Quarantine staff on-site investigation revealed that the reason for the return of goods is the enterprise in the design of products, the standard battery failure the width of the battery compartment design specifications, resulting in customers not into the battery.

According to the survey, the company designed the product, the use of two 5 carbon-zinc batteries (R6P) as a reference design of the battery pack, batteries not included when exported, but the goods shipped to Japan, the Japanese customer base can not be V of zinc-manganese batteries (LR6) into the battery pack. The test-site measurements, the factory used to refer to the two cell diameter of 13.56 mm, Japanese customers are using cell diameter of 13.96 mm, although are in line with international standards IEC 60086 - 2:2007 for 5 batteries the size requirements (13.5 ~ 14.5 mm in diameter), but the product in the battery pack significantly narrow, so that customers can not use the product and return the resulting return shipping and repair costs to enterprises no small loss.

Returned from this instance to remind the relevant enterprise: First, to establish a sound quality management system, strengthen the scientific and standardization of product design, product design and verification aspects of strict control; second is to strengthen the awareness of product quality, the details start to understand each product parts of size parameters from the source to prevent similar incidents, while inspection and quarantine departments can play information, technology and talent to enhance the export of product design and development of guidance to ensure that products meet standards and requirements.

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